Posibl AI, a Bengaluru-based startup founded in April 2025 by Suman Gandham, is building AI-powered voice agents tailored for India’s BFSI sector. Designed for lead generation, qualification, and enrichment, these agents aim to replace outdated call centres and IVR systems with intelligent, multilingual, and compliance-ready automation. By addressing challenges like high costs, scalability, and regulatory complexity, Posibl AI is reimagining customer communication for banks, NBFCs, and fintechs.
From Finin to Posibl: The Founder’s Journey
For years, banks, NBFCs, and fintech firms have relied on call centres and IVR systems for customer interaction. However, these methods come with high costs, scalability issues, and poor customer experiences. They also struggle with India’s language diversity and compliance rules.
Globally, AI voice agents are becoming popular. Yet, most of them are not designed for BFSI. In India, voice conversations remain essential for collections, policy renewals, and KYC verification.
To solve this gap, Suman Gandham founded Posibl AI in April 2025. He brings two decades of experience in fintech and telecom. Earlier, he built Finin, one of India’s first mobile-first neobanks. Open Financial Technologies acquired it in 2023. After serving as VP of Strategy at Open, Gandham decided to launch his next venture.
“My time at Finin showed me how important customer communication is for financial institutions. Even the most digital-first companies still depend on voice. Human call centres don’t scale well, and they are often inefficient. That made me think of multilingual AI voice agents that keep compliance at the core,” Gandham explains.
What Posibl AI Solves
Posibl’s AI-powered voice agents handle high-volume, regulation-sensitive conversations in BFSI. They manage:
- Lead generation and qualification
- Loan collections and repayments
- Policy renewals and insurance claims
- KYC verification and account opening
- Customer support and dispute resolution
Unlike global tools, Posibl AI adapts to India’s unique needs. It works in six languages—English, Hindi, Tamil, Telugu, Kannada, and Malayalam—with dialect-level accuracy. Moreover, it maintains context with an integrated memory layer while staying compliant with RBI rules.
Early pilots delivered strong results. “Our trials showed 40% higher customer engagement compared to call centres,” Gandham says. Built-in sentiment analysis also helps identify intent and improve customer experience.
The startup follows a usage-based pricing model, charging per minute of agent interaction. Over time, it plans to shift toward an enterprise model where pricing is tied to outcomes like conversions or collections. Competitors include Convin, Gnani.ai, and Ringg AI.
According to Motilal Oswal, India’s BFSI sector reached a market capitalization of $11 trillion in 2025 and continues to grow at 22% CAGR. This makes the market a major opportunity for AI-powered solutions.
Roadmap and Growth Plans
At present, Posibl AI is bootstrapped and already serves 15 paying customers. It is working to convert pilot projects into commercial deployments across lending, banking, and insurance.
Its immediate roadmap includes:
- Expanding language and dialect support
- Strengthening compliance automation around RBI and AI governance
- Deepening CRM and ERP integrations
- Raising institutional funding for product development and certification
In addition, Gandham sees a broader role for the company. Over the long term, Posibl AI aims to become a regional leader in ethical, voice-first AI for BFSI. Its goal is to drive cost efficiency, improve trust, and deliver better customer experience across India and the Asia-Pacific region.
Conclusion
By blending expertise in fintech, telecom, and AI, Suman Gandham is reshaping how financial institutions communicate. Posibl AI provides multilingual, compliance-ready voice agents that automate repetitive calls and boost customer engagement. As a result, the startup is well-positioned to transform customer communication in India’s BFSI sector and beyond.
Disclaimer: This article is based on information originally published by YourStory. All rights and credits for the original reporting belong to YourStory and the respective author. The content here has been adapted for informational purposes.
